Ellos dicen
«Our Shopify analytics already shows marketing attribution.»
Nosotros decimos
For orders placed online, and it does it well. This is about the orders placed in a shop or over the phone, which those reports cannot see at all.
Para Shopify
Shopify attributes the checkout. It cannot attribute the till.
Export your orders, upload your calls and leads beside them, and see which marketing produced the sales that never had a click on them.
Sin clave de API Nada que instalar en ShopifyNada que instalar Sin tarjeta de créditoSin tarjeta
CloseRev reads a Shopify export of orders — the customer's email or phone, the order total and the date — and matches the ones with no click behind them against your call and lead records. Online checkout is already attributed and needs nothing from us; the point of this page is Shopify POS, phone orders and draft orders, where somebody researched online and bought where no pixel could follow. Orders that match no lead are reported as Direct / Unknown rather than credited to the last campaign that ran.
Comprobado por última vez con la documentación del propio Shopify el 24 de septiembre de 2026.
La brecha
Your online orders are measured to the penny. The customer who compared three sofas on your website and then rang to order is invisible to every report you have.
Shopify ve
Qué se vendió, a quién y por cuánto.
ninguna fila en común
Su cuenta publicitaria ve
El clic, la palabra clave, la llamada y cuánto costó cada uno.
El archivo
Qué debe contener la exportación.
Tres cosas sostienen la coincidencia: quién, cuánto y cuándo. Todo lo demás es opcional y solo cambia cómo se puede desglosar el informe.
- Necesaria
Customer email or phone
On the order's customer. Online orders always carry an email; point-of-sale and phone orders carry whichever your staff captured, which is why both columns belong in the file.
- Necesaria
Order total
What the order took, after discounts and including shipping if you want it counted. Consistency matters more than which you choose.
- Necesaria
Order date
When the order was placed. For draft orders sent as a quote, the date it was paid is closer to the decision.
- Opcional
Sales channel or location
Online store, point of sale, draft order, and which shop. This is the column that separates what already has attribution from what does not, and it is the most important optional field on this page.
Paso a paso
Cómo sacar el archivo de Shopify.
Escrito para quien tiene Shopify abierto en la pestaña de al lado. Los nombres de los informes varían según la edición, así que cada paso indica qué buscar.
-
Export orders with the sales channel
One row per order with a customer contact detail, the total, the date and — if at all possible — the channel or location it came through. Without the channel you cannot tell the already-attributed orders from the ones this exists for.
-
Separate online checkout from everything else
Online orders with a click behind them are already measured properly by your ad platforms. The value here is in point-of-sale, phone and draft orders, so isolate those first and read them on their own.
-
Export your calls and leads
Call tracking, the contact form, showroom enquiry logs, quote requests. Contact detail plus the source, campaign or keyword.
-
Cover a wider window on the order side
Considered purchases are researched for weeks before somebody walks in or rings. A window as short as the ad platform's will miss exactly the orders this is for.
-
Upload both
The join is the email and the phone, normalised on both sides, with weak links flagged rather than counted.
Lo que recibe
La página que Shopify no puede mostrarle.
Ingresos por canal, el número de ventas detrás de cada cifra y un grupo honesto para las que nadie pudo rastrear. Cifras de ejemplo, del caso práctico de la página Ecommerce y retail, no de una cuenta de Shopify.
Atribuidos a un canal$196,00070% de $280,000
Ventas coincidentes192 de 264solo alta confianza
Ticket medio$1,060por venta pagada
| Canal | Proporción | Ventas | Ingresos |
|---|---|---|---|
| Google Ads | 84 | $98,000 | |
| Meta Ads | 61 | $53,200 | |
| Email marketing | 47 | $44,800 | |
| Directo / Desconocido | 72 | $84,000 |
Las ventas sin coincidencia quedan en Directo / Desconocido. Nunca se reparten entre los canales pagados para que el total se vea mejor.
El argumento
Qué cambia cuando cada order y el anuncio comparten una fila.
This page is about the orders with no click, and only those
A straightforward online purchase is one of the best-measured events in commerce. The click, the session and the checkout are all in one place, the ad platform sees the conversion, and nothing here improves on that.
What is not measured is everything else Shopify now runs: a point-of-sale order in a shop, a phone order taken by a person, a draft order sent as a quote and paid days later. The customer researched online — that is where they found you — and then bought somewhere the pixel does not reach.
For merchants with a physical presence or a considered product, that is not a rounding error. It is frequently the larger half of the revenue and the half that decides whether the advertising pays.
The higher the price, the less likely the click and the purchase are the same event
Under fifty, people buy on the spot. Over a few thousand — furniture, equipment, jewellery, bikes, appliances — they research online, then come in to see it, then buy.
The result is a systematic bias in every report the merchant reads: the cheap impulse categories look efficient because their whole journey is online and measurable, and the expensive considered categories look like they do not work.
Budget follows the measurement rather than the money, and it does so quietly for years. Matching offline orders back to the enquiries and calls that preceded them is the correction, and it usually moves spend toward the categories that were carrying the business all along.
Point of sale captures a contact detail unevenly, and that shapes the answer
An online order cannot exist without an email. A shop order can, and often does — the transaction completes with a card and nothing else unless somebody asks.
That gradient decides your matched share. Merchants who capture an email at the till for the receipt match well; merchants who do not will see a large Direct / Unknown and should read it as a property of their till process rather than as a finding about their marketing.
It is also the cheapest thing on this page to fix. Asking for an email at the counter changes what can be measured more than any change to the advertising would.
Returning customers are the point of retail and the trap of attribution
Retail lives on repeat purchase, and a customer produced by a campaign two years ago may have bought fifteen times since. Crediting all of it to that campaign makes it look extraordinary; crediting none of it understates a channel producing genuinely loyal customers.
Neither answer is right for every merchant, so the report does not choose. First orders and subsequent orders are reported separately, and the decision about which to spend against stays visible and yours.
Preguntas justas
«Shopify ya hace eso». No exactamente.
Ellos dicen
«We are online only.»
Nosotros decimos
Then you probably do not need this. If you take any phone orders or send draft orders as quotes, those are the ones worth reading.
Ellos dicen
«Our till orders have no email.»
Nosotros decimos
Then the matched share will be low and the report will say so. Capturing an email at the counter is usually the highest-return change a shop can make here.
No. There is no app to install and no scope to grant. It reads a file you exported, which is also why it cannot touch your storefront.
Orders with a customer contact detail, the total, the date and the sales channel or location where possible.
You can, but they are already attributed properly by your ad platforms. The value here is point-of-sale, phone and draft orders.
On the sales channel or location column, which is why it is the most important optional field on this page.
Yes, and it is the main reason to do this. A POS order with a customer email or phone matches like any other row.
They match too, and the paid date is usually closer to the decision than the created date.
Include them and they reduce a channel's revenue, which is the honest figure.
They are reported separately from first orders, so you decide whether two years of repeat purchase should credit the advert that started it.
Direct / Unknown. They are never matched on a name, because names are not unique.
Yes, where the export carries one. A multi-site retailer's blended figure is usually true of none of its shops.
A contact detail, an amount and a date, plus a channel if you include one. No line items, no addresses, no payment details, no browsing history. Encrypted in transit and at rest and deleted with the import.
Revenue by channel for the orders that had no click of their own, the share matched, and everything unmatched kept visible.
Por sector
Sectores que usan Shopify.
Cómo se ve el informe una vez cargada la exportación, escrito para cada uno.
- Ecommerce y retailLos pedidos que no se cierran en el carrito.
- Muebles y decoración del hogarEl sofá se mira en internet y se compra en la tienda.
- JoyeríasNadie compra el anillo en un navegador.
- Electrodomésticos y electrónicaCuanto más grande el electrodoméstico, más probable es que alguien llame.
- Colchones y descansoUsted invierte más que nadie. Y no puede ver qué funcionó.
- Novias y moda de ceremoniaLa cita es la venta.
Otros sistemas
También vale la pena leer.
¿Usa más de un sistema o está comparando? El método es el mismo; las columnas, no.
Archivo de ventas cerradas Square Businesses that take payment in person Archivo de ventas cerradas Qué exportar Archivo de ventas cerradas QuickBooks Online Businesses whose sales are invoices, not deals Archivo de ventas cerradas Qué exportar Cualquiera de los dos HubSpot Equipos de ventas y marketing en HubSpot CRM Cualquiera de los dos Qué exportar
Los 68 sistemas 
Shopify y los demás nombres de productos y logotipos de esta página pertenecen a sus propietarios y se muestran para identificar el software del que procede un archivo. CloseRev no está afiliada a ellos ni cuenta con su respaldo, y no se conecta a ninguno: lee un archivo que usted exporta.
Empiece hoy
Dos exportaciones y lo sabrá.
Nada que instalar en Shopify, sin clave de API y sin necesidad de haber rastreado nada hasta ahora. El año pasado funciona igual de bien que este mes.